Privacy Policy
We are “ MessiniaCar ” ATH.SIMOS MON.IKE . This policy does not cover our partners or other third parties through whom you may interact with us. Immediately below you will find a summary of the privacy policy to briefly explain how we collect, process, store and any other use of information about you as well as your rights in relation to this information. For the full terms, please refer to the full privacy policy.COLLECTION
- We collect information from customers or drivers during the booking process and short-term rental, long-term rental or car sale, such as name, address, telephone, driver's license, credit card information, etc.
- We may collect information from you in many ways, including, but not limited to, telephone calls, customer service contacts, websites, and other sources, including third-party service providers and business partners.
PURPOSES
- The information you provide will be used to provide you with the services you request.
- We will use the contact information you provide to contact you to provide these services.
- We may use your contact information to send you information about our products and services, if you allow it.
TRANSFER
- We may provide your information to designated third-party service providers for the above purposes.
- We do not disclose your information to third parties unrelated to the services and/or products you have requested, but we may, with your permission, securely share your information with third-party partners for marketing purposes.
- Your information may be transferred from the country of service provision to countries outside the European Union such as the United States of America for processing and storage, in accordance with applicable law and for the same purposes.
- We use reasonable measures to protect personal data from theft, unauthorized use, disclosure or modification.
- We maintain appropriate physical, technical, procedural and electronic safeguards to protect your Personal Data.
- We retain customer information for as long as necessary for the purpose for which it was collected or as permitted or required by you or by law.
- You have all the rights in accordance with the provisions of Regulation (EU) 2016/679 and in general the relevant European and national legislation. In particular, you have the right to access, review or update the personal data we hold about you.
- In some cases, you can also request the correction or deletion of your personal data or the restriction of processing or object to certain processing activities.
- We will try our best to satisfy your request and the pursuit of your rights, but we reserve the right to impose certain restrictions and requirements in accordance with the law.
QUESTIONS & CHANGES
- If you have any questions or concerns about how we process your personal data, you can contact us as provided below in the policy.
- We may modify this policy at any time, but changes will not be retroactive.
CUSTOMER PRIVACY POLICY
SCOPE AND DATA CONTROLLERS
We are the Greek company “ MessiniaCar ” ATH.SIMOS MON.IKE . and our activities include, among others:
- The provision of short-term car or equipment rental services (rent a car)
- The sale of used cars (wholesale or retail).
This Policy covers information we collect about you in connection with the above business activities that identifies or can be used to directly or indirectly identify you as an individual ("Personal Data") . It does not apply to information that cannot reasonably identify you. For example, but without limitation, aggregated anonymous data is not Personal Data.
We respect our customers' privacy rights and are committed to protecting your privacy. This Policy explains our data processing practices regarding your personal data, as well as your rights in relation to that data.
Table of Contents 1. COLLECTION
We collect Personal Data that you provide during the execution of our services, on our websites, in applications that we use to better serve you as well as with any inquiries, reservations, rentals or purchases you make in relation to our services. We may collect your Personal Data directly or through our service providers, our business partners, our licensor and booking channel providers. For more details, see below:
1.A. TYPES OF SPECIFIC INFORMATION may include, but are not limited to:
1.A.1. Personal Information:
- full name
- date and place of birth
- sex
- home address
- email address
- mobile phone number
- passport number
- driver's license or other
- identity card
- credit history data
- IP address
- Device ID
- Operating system
- Browser type
- Mobile device identifiers
- Geographic location data
- State or country from which you are accessing our websites
- Specific websites you visited
- Date and time of a visit
- Websites you visited immediately before and after visiting our websites
- Number of links and specific links you click on our websites
- Features you use on our websites
- Any reservations, updates, purchases or other transactions through our websites
- Data you view or download from our websites
- The times you see specific ads
- Reservation position
- Rental location
- Return position
- Rental duration
- Frequent flyer number
- Payment card information
- Details of any additional drivers
- Insurance coverage options
- Additional service options
- Charges made
We may collect certain Personal Data that constitutes sensitive data in certain countries, such as (but not limited to):
- data regarding health status (for example, in the event of an accident where we need to work with insurance companies and claims management companies regarding any injury you may have suffered)
- credit history information (for example, in the case of long-term car leasing or car sales in installments), etc.
1.B. COLLECTION METHODS AND SOURCES may include, but are not limited to:
1.B.1. Collection of personal data online:
- from our websites
- from the websites of cooperating third parties or our licensor
- from info-kiosks to your self-service points
- from your internet browser
1.B.2. Cookies and online data collection
We use cookies on our websites to store information on your computer or mobile device to improve your online experience. Cookies are small text files that allow you to navigate between pages efficiently, help us evaluate whether our website is working efficiently, and generally improve your browsing experience. Cookies can also help make the advertisements you see online more relevant to your interests.
In general, our cookies can perform the following functions:
Essential cookies: Some cookies are essential for the operation of our websites. Without them, you will not be able to move around the website and use some of its features. Essential cookies allow you to move smoothly from page to page of the website and are absolutely necessary for its operation.
Functional cookies: We do not use functionality cookies and cannot remember the preferences and choices you have requested on previous visits to our websites.
Performance cookies: We use performance cookies to analyze how our visitors use our websites and to monitor the performance of the website. This allows us to provide a high-quality experience. These cookies do not collect information that identifies a visitor. All information collected is stored in the aggregate and therefore anonymous, and is only used to improve the way our website works.
Advertising cookies: We use cookies to serve you with advertisements that we believe are relevant to you and your interests. They are used to limit the number of advertisements as well as to measure the effectiveness of the advertising campaign. We may also use cookies placed by advertising agencies that may record that you have visited this website and share this information with other advertising agencies to enable targeted advertising to be sent to your computer.
Third-party cookies: Third-party cookies are set by a different organization than us. For example, our websites may contain embedded content, for example, from YouTube or banners provided for us by an advertising partner network. These websites may set their own cookies which we cannot control.
1.B.3. Cookies and Online Data Collection
In case you wish to enable or disable the use of cookies from your browser settings (web browser). Please select the browser you are using to find instructions on the necessary actions:
- Microsoft Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Opera
- Safari
- Safari for iPad and iPhone
1.B.4. Note
Our websites are not directed to persons under the age of 13 and we do not knowingly collect Personal Data from such persons.
1.B.5. Off-line collection of personal data:
- from calls to or from the reservation call center, customer service, emergency roadside assistance, customer communication or customer care centers
- from interaction with our various franchisees and affiliates, including automotive distributors and other businesses
- personally in rentals or concluding leasing contracts
- in connection with a reservation (even cancelled or interrupted) for vehicle or equipment rental or car purchase
- through the reservations you make with us through travel agents, airlines, etc. electronically or in person
- from transactions you conduct with us, our licensees and our agents, including the choices you make, your charges and any incidents or accidents that may occur
- from other companies that have business relationships with us, such as our affiliates and business partners, including airlines, hotels and insurance companies
Depending on the purposes for which we collect and use your Personal Data, as set out in this Policy, the Personal Data we collect from you may either be required by law or contractual obligation , or provided by you on a voluntary basis, or necessary for us to enter into a contract with you. If you do not provide your Personal Data to us, this may result in us not being able to provide you with the services you have requested (rental, leasing, repair, sale, etc.).
2. PURPOSES
Below we list the various purposes for which we process your personal data. We have also set out the legal grounds for processing your Personal Data for each purpose:
2.1. ACTIVITIES AND SERVICES: We may use your Personal Data to provide you with the services or products you request from us and to perform other activities related to those services or products, including billing and collection after a rental or long-term lease or to communicate with you regarding
- every reservation you submit or every rental you make with us
- issues related to the safety, maintenance and insurance coverage of the car you rent from us
- issues related to the safety and maintenance of the car you have purchased from us
2.2. OUR MARKETING: With your consent, we may use your Personal Data to provide you with marketing information, customer satisfaction or service evaluation surveys and offers by various means, including email and SMS messages, in accordance with applicable law.
Legal grounds: based on your consent. However, where permitted by applicable law, we may lawfully use your Personal Data to send you such commercial communications (including email) for these marketing purposes, where necessary for our legitimate interests, which include promoting our products and services that may be of interest to you.
You may opt out of receiving such communications at any time by contacting us at the details in section 6 below, as well as via the unsubscribe link in each email. Please note that if you exercise these choices, you will continue to receive communications regarding your account and the products and services you have requested and in response to any requests for information from you. Please also note that this opt-out process may take a reasonable amount of time to complete, in accordance with applicable law.
2.3. THIRD PARTY MARKETING: We may also share your Personal Data with a sponsor or other third party who provides you with special offers or promotions that may be of interest to you ("Third Party Provider") where permitted.
Legal grounds: based on your consent. You may instruct us at any time not to share your Personal Data covered by this Policy with such Third Party Providers where you have previously consented.
2.4. BUSINESS ACTIVITY: We may also process your Personal Data and other information if such processing is required:
- to comply with the law or in response to a subpoena, court order, law enforcement request or other legal process
Legal reasons: based on your consent. You may inform us at any time not to share your Personal Data covered by this Policy with such Third Party Providers where you have previously consented. - to protect our interests, rights, safety or property or the property of others.
Legal reasons: when necessary for our legitimate interests, which is to protect those interests, rights, safety and property. - to enforce any terms of service on our websites or the terms and conditions of any lease, purchase or use.
Legal reasons: for our legitimate interests, which is to protect and enforce those terms of service or terms and conditions. - As part of a commercial transaction where all or some of our assets are bought, sold or otherwise transferred by operation of law or contract
Legal reasons: for our interests and/or those of third parties. - To keep our systems running properly.
Legal reasons: for our legitimate interests, which are the proper functioning of our systems and our business, in order to provide our products and services to you and other customers.
- Aggregated or Anonymous Information: We may share with third parties aggregated or anonymous information about our website users, such as their use of this website or other websites and the services provided on this website or other websites, as well as any rental, purchase, or usage information.
- Social Media: If you participate in certain public features of our websites, apps, or social media websites/apps, please note that information that you or others voluntarily disclose through the use of such features becomes available to the public and/or to other users you designate.
If you choose to provide your passwords to specific individuals, please be aware that any information you provide to us may be visible to those individuals.
We are not responsible for the information that you or others choose to disclose publicly, and such information is not subject to this Policy. - Third-party links: We may provide links to or link to third-party websites. Since we do not control third-party websites and are not responsible for any information you may provide while on such websites, we encourage you to read the privacy policies on those websites before providing those third parties with your personal information.
3.A. THIRD PARTY COMPANIES
We may share your personal data with third parties in the following cases:
3.A.1. Providing services to you: We will share your personal data with each other, with our agents, with our licensed partners and other companies to provide you with services, including:
- to make your rental reservations
- to process and/or confirm your transactions
- to provide you with customer support
- to charge and collect amounts due in relation to your rentals
- for customer satisfaction surveys and
- market research purposes to
help us improve our services
- your credit card issuer or provider and other companies that process your charges
- any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental
- to a membership program administrator through which you are rewarded for renting from us, such as frequent flyer programs
- to our authorized partner who provides car maintenance and repair services
- to comply with applicable law, including laws outside your country of residence
- to process, handle and in any event respond to claims for compensation, including personal injury or property damage
- to comply with legal and insurance process
- to apply our terms and conditions
- to recover our vehicles or any money owed, such as debt collection agencies
- to protect our operations or those of our subsidiaries
- protect the rights, privacy, safety or property of us, and/or our affiliates, you or others
3.A.4. Disclosure to our service providers and agents: We may use other companies as our service providers or agents to act on our behalf and assist us in conducting our business by providing services for us under our direction. These services may include hosting certain websites or databases, operating “apps” for us on social media pages, conducting contests, sweepstakes and other promotions for us, sending marketing communications, analyzing data and conducting customer satisfaction surveys or other research. We will always strive to require our service providers and agents to maintain appropriate security standards to protect your personal data and to use the personal data we provide to them only for the purposes we specify and in accordance with the law.
3.A.5. Disclosure for corporate transactions: We may disclose your personal data to third parties in connection with any planned or actual reorganization, merger, sale, spin-off, joint venture, assignment, transfer or other disposition of all or a portion of our business, assets or stock (including bankruptcy or similar proceedings).
3.B. INTERNATIONAL TRANSFERS
Some of the uses and disclosures referred to in this Policy may involve the transfer of your Personal Data to countries that may have different levels of privacy protection than the country of residence or interaction with you, such as when you request that we provide you with rental services in a country outside the European Union ("EU").
Where the transfer of your data is necessary to provide you with the rental services you have requested, the legal basis for the transfer is the contractual necessity of the transfer and your personal data will be processed by the company providing the services you have requested in accordance with applicable local legal provisions as well as relevant international agreements.
In the event that we transfer your Personal Data to a third party outside the European Union and there is no legal basis, such as when we transfer the data to a company that processes it in accordance with our instructions in order to be able to provide our services, we will ensure that the necessary safeguards are provided for the transfer.
4. RETENTION & SECURITY
4.A. DATA RETENTION
We retain personal data about our customers for as long as is necessary for the purposes for which it was collected or as permitted by you or required by law. We collect Personal Data for a variety of purposes (see above) and may need to retain it for legal reasons (including tax, civil or other legal provisions) for a longer period than we need the data to provide our services to you. We implement a data retention policy to cover all personal data we hold on our systems. If you have any questions about the retention period that applies to the personal data we collect about you, please contact us (see Section 6).
4.B. SECURITY MEASURES
Information is stored and offered in various locations, including cloud services. The servers that store information are primarily located in Greece, Europe and the United States, although storage may also occur in other locations. We use reasonable administrative, technical, personnel and physical measures (a) to protect Personal Data from loss, theft, unauthorized use, disclosure or alteration and (b) to ensure the integrity of your Personal Data. To help us protect your privacy, you should maintain the confidentiality of login IDs and passwords or other identifiers or credentials that you may have created or been provided to you in connection with your participation in or use of our products, services and websites.
4.C. TRANSMISSIONS
As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, email, text messages, faxes, and transmissions over the Internet or wireless networks all involve the potential for loss, misuse, interception, and abuse of the data transmitted. If you have reason to believe that any account with us is no longer secure, you should contact us immediately.
We strive to strike a balance between the security of your information and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative. For example, but without limitation, we may send you an email or text message in an unencrypted (i.e., immediately readable) format because many of our customers cannot access encrypted (i.e., scrambled) email or text messages. This means that our message, if unintended or intercepted, could be more easily read than encrypted messages. These messages may contain Personal Data. Do not include confidential information, such as your credit card number or account passwords, in any email or text you send to us or in any posting you make to a public area of a third-party social networking site; such posting becomes immediately public. For a more secure way to contact us online, please click on the "Contact Us" link on any of our websites.
5. YOUR RIGHTS
5.A. You have all rights under the law. Specifically, you have the right to access, review and update your Personal Data covered by this Policy and you may request this by contacting us at the details set out in Section 6 below. While we will use reasonable efforts to accommodate your request, we also reserve the right to impose certain limitations and requirements on such access requests where permitted or required by applicable law. If you are a member of one of our membership or rewards programs, you may update the information in your membership profile by registering your applicable membership profile.
5.B. Among other things, you also have the right to:
- to request the correction of your Personal Data when the information we hold about you is incorrect or incomplete.
- to object to the processing of your Personal Data for direct marketing purposes, including profiling, to the extent it is related to direct marketing
- to object to the processing of your Personal Data where our legal basis for such processing is that such processing is necessary for our legitimate interests, without prejudice to any compelling legitimate grounds we may have for the processing.
- to object to automated decision-making processes (including profiling) in certain circumstances
- request the deletion of your Personal Data under certain circumstances, such as when processing is no longer necessary for the purpose for which it was originally collected and there is no compelling reason for us to continue processing or storing it
- to request restriction of the processing of your Personal Data in certain cases, such as, for example, that we do not process your Personal Data (other than simply storing it) after a rental or other transaction with us and that the data is only stored to meet certain legal (e.g. tax) requirements; and
- to receive or request us to transfer to another organization your Personal Data that you have provided to us and which we process automatically when our processing is based either on your consent or is necessary for the performance of the contract or transaction with you.
6. QUESTIONS & CHANGES
6.A. CONTACT US: We operate in many countries and seek to comply with the privacy laws applicable to the Personal Data we collect and use. If you have any concerns or requests regarding our handling of your Personal Data, you may contact us directly using the methods described below. We will work to respond promptly to and accommodate your requests. You also have the right to lodge a relevant request with a competent data protection supervisory authority in your jurisdiction.
Please contact us by email at info@messiniacar.gr or by writing to the address below if you have any questions, wish to exercise your access rights or seek other assistance as described above.
MessiniaCar
ATH.SIMOS MON.IKE
6 ΚΜΟΛΜΑΤΑ -MESSINΙΝΗ, KALAMATA
24100
N.MESSINΙΑ, GREECE
6.Β. CHANGES: We reserve the right to change this Policy at any time, for any reason, by posting revisions on this website or in applications or on other websites. These changes will be effective upon posting, but will not apply retroactively.